FAQ

Nova Diamonds is an online-only jeweller. We do not operate a showroom, offer in-person appointments or provide in-person collection. This allows us to focus on made-to-order jewellery, online guidance and secure insured delivery throughout the United Kingdom.

You can contact us by email at info@novadiamonds.co.uk, telephone or WhatsApp on +44 (0)7447 313233. We can help you understand profiles, widths, depths, metals, finishes, sizing and engraving before you place your order.

Choose your preferred profile, precious metal, width, depth, finger size and finish using the options on the product page. You can also add engraving where available. Review every selection carefully before continuing to checkout because your ring will be manufactured using the confirmed specification.

Profile describes the ring’s cross-sectional shape and how its inside and outside surfaces are formed. Width is the measurement across the band when viewed on the finger. Depth is the thickness of the band from its inside surface to its outside surface. Together, these choices influence the appearance, feel, strength, weight and price of the ring.

Larger finger sizes require more precious metal. Rather than making a larger ring thinner or lighter, we preserve your chosen depth and the ring’s appropriate proportions across every size. This maintains consistent comfort, strength and quality, so the price adjusts according to the metal weight required.

Each selection affects the amount, type and value of precious metal required. A wider or deeper ring normally weighs more, while precious-metal rates differ by metal and purity. Any charge for an optional matte finish or engraving is shown as part of the configuration before checkout. A polished finish carries no additional finish charge.

They are visual guides. Your selected width is shown proportionally, not at an exact millimetre scale. Metal colour and finish may also vary depending on lighting, photography and screen settings. Please rely on the written measurements and confirmed specification when ordering.

Virtual Try-On is intended to help you visualise the ring’s general look and proportional width on your finger. It is not an exact measurement tool and cannot guarantee precise real-world scale, colour or fit. Always confirm your ring size and written specifications separately.

No. The feature is designed to process the photograph within your browser so it remains on your device. Nova Diamonds does not upload or retain it through Virtual Try-On. Closing or refreshing the page should clear the temporary image from the feature.

For the best result, have your finger measured professionally using a ring gauge and confirm that the sizing system matches the UK size shown on our website. Finger size can change with temperature and time of day, while wide bands may feel tighter than narrow bands. If you are unsure, contact us before ordering.

Possibly, but it depends on the profile, metal, width, stone setting, engraving and amount of adjustment required. Resizing is not guaranteed and may involve a charge unless needed to correct our error or remedy a qualifying fault. Please contact us for an assessment before sending the ring.

Yes, where engraving is offered on the product page. Check spelling, capitalisation, punctuation and dates carefully before ordering. Engraved jewellery is personalised and cannot normally be returned or exchanged for a change of mind, although your rights still apply if it is faulty, incorrect or not as described.

Our wedding rings are made to order using the profile, metal, width, depth, size, finish and engraving choices you confirm. Standard production normally takes approximately 2–3 weeks before dispatch.

Yes. Guest checkout allows you to place an order without creating an account. You must still provide accurate contact, billing and delivery information so that we can process, confirm and deliver your order.

We accept eligible debit and credit cards, Apple Pay and Google Pay through Stripe, subject to the payment methods available on your device and browser at checkout.

Payments are processed securely by Stripe. Nova Diamonds does not receive or store your complete card number. Stripe and your card or wallet provider may carry out security and fraud-prevention checks before authorising payment.

Yes. Website prices are shown in pounds sterling and include VAT at the applicable rate unless clearly stated otherwise. Your confirmation email shows the total amount including VAT.

Contact us immediately. We will try to help before manufacture begins, but changes are not guaranteed once work has started. An agreed change may affect the price and delivery estimate. Engraved, personalised or separately commissioned bespoke goods may not be cancellable once production has begun.

Standard production normally takes approximately 2–3 weeks before dispatch. Royal Mail Special Delivery normally delivers on the next working day after dispatch, but courier timings can occasionally be affected by circumstances outside our control. We will let you know when your order is dispatched.

Yes. Standard delivery within the United Kingdom is free, tracked and insured. We normally use Royal Mail Special Delivery and a signature or other proof of delivery may be required.

No. We currently accept orders for delivery to United Kingdom addresses only.

No. As an online-only business, we do not currently offer in-person collection. Orders are sent using our tracked and insured delivery service.

Contact us as soon as possible. For security, we may need to verify a requested change and cannot guarantee that an address can be changed once the order is being processed or has been dispatched.

Yes, provided it has no engraving and is not separately commissioned bespoke jewellery. Notify us within 14 days after delivery, then return it within the following 14 days. The ring should be unworn, undamaged and returned with its certificates and accompanying items. Please read our Refund & Returns policy for the complete conditions.

You pay the return cost for a non-faulty change-of-mind return. The parcel must be securely packaged, tracked and insured for its full value. We cover reasonable return costs for goods confirmed as faulty, damaged on arrival, incorrect or misdescribed; contact us first for instructions.

Engraved, clearly personalised and separately commissioned bespoke jewellery cannot normally be returned or exchanged merely because you change your mind. This does not affect your statutory rights if the item is faulty, damaged, incorrect or not as described.

Contact us as soon as reasonably possible with your order number, a description of the issue and clear photographs where appropriate. Do not arrange a repair or return the item before receiving our secure-return instructions. Your rights under the Consumer Rights Act 2015 remain unaffected.

For an eligible change-of-mind return, we issue the refund without undue delay and normally within 14 days after receiving the goods or satisfactory evidence that they were sent back, subject to the applicable legal conditions. Refunds are normally returned to the original payment method.

It covers manufacturing faults for the lifetime of the jewellery. We may need to inspect the item to confirm the cause and appropriate remedy. The warranty is additional to your statutory consumer rights.

The warranty does not cover normal wear and tear, scratches, accidental damage, misuse, neglect, loss, theft, unauthorised repair or alteration, or damage caused by failing to follow reasonable care instructions. Jewellery insurance is recommended for accidental damage, loss and theft.

Yes. Fine scratches, small marks and gradual changes to a polished or matte finish are normal signs of wear, not manufacturing faults. Remove jewellery for activities that may expose it to impact, abrasion, chemicals or heavy pressure, and have settings checked periodically where relevant.

Yes. Our lifetime warranty does not cover accidental damage, loss or theft. Suitable specialist jewellery insurance can provide protection for events outside the manufacturing warranty. Please review the insurer’s terms, exclusions and valuation requirements before purchasing cover.

We use the information needed to process orders, take payment, manufacture and deliver jewellery, provide support, manage returns and warranties, protect the website and meet legal obligations. Optional analytics, advertising and marketing are subject to the choices described in our Privacy Policy and Cookie Policy.

Email info@novadiamonds.co.uk, call or send a WhatsApp message to +44 (0)7447 313233. Please include your order number so we can locate the order quickly. Never send complete card details, passwords or other sensitive payment information.