diamonds-upgrade-policy

Diamond Upgrade Policy

No matter the reason for initially purchasing a diamond, from milestone anniversaries to life events, there's a chance you'll want to upgrade your precious gemstone in the future. For this reason, we are happy to provide our customers with an upgrade service. Simply get in touch with a return request for your original diamond as well as details about the larger or higher quality stone you require.

Change of diamond shape

If you still love your setting but feel like it’s time for a change, consider switching to a centre stone of a different shape.

Extra diamonds

If you currently have a single stone ring, switching to a halo, pavé or side stone setting can be a great way to add extra beauty.

Reflection of social status

Some people may want to upgrade to a bigger-sized diamond to show off their status and wealth.

Upcoming anniversary or event

If you want to treat yourself or your partner, this is a great way of doing so.

Larger or higher quality diamond

Give your ring greater presence and a more dramatic appearance.

Change in personal taste

Your choice of diamond shape or metal band may have gone out of style, which calls for a timely upgrade.

Guidelines and Eligibility of Our Diamond Upgrade Policy

Please note this policy is only applicable for natural diamonds, not lab-grown diamond.
Each diamond upgrade request is subject to approval by management as not all diamonds may qualify for the upgrade policy.
If your diamond upgrade is approved, we will offer you a credit of between 80-95% on the original value of the diamond. The new sale value must also be at least 75% more than the original diamond.
Changes in the sizes of your diamond may require an adjustment to the ring setting or a full remake of your ring. If this is the case, additional fees will apply.
We are not able to 'downgrade' your diamond to that of a smaller, lower quality or lower value stone.

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